SL

Sam Lylak · Melbourne

I solve problems.

I analyse how people, processes and systems work together, identify what is getting in the way and help turn business needs into practical improvements.

Commercial operations/Stakeholder engagement/Process improvement/System adoptionCommercial operations, stakeholder engagement, process improvement and system adoption.
Selected work
Sam Lylak seated outdoors

People, Process and Systems

Practical improvement starts with understanding how the work is really done.

My experience sits between operations, people and technology. I work to understand how a process actually operates, identify what is creating friction and help translate business needs into practical improvements.

  • Process analysis
  • Stakeholder engagement
  • Requirements identification
  • System implementation support
  • User training and adoption
  • Testing and issue identification
  • Reporting and workflow improvement
  • Cross-functional collaboration

How I work

  1. 01

    Understand

    Speak with the people completing the work and establish what currently happens.

  2. 02

    Diagnose

    Separate visible symptoms from the actual process, system or communication problem.

  3. 03

    Define

    Clarify the business requirement, constraints and desired outcome.

  4. 04

    Implement

    Work with stakeholders and users to introduce a practical solution.

  5. 05

    Refine

    Test the outcome, gather feedback and improve it as real-world issues emerge.

Selected Work

Different problems. Practical work.